RAMY ABO-ELMAGD AHMED
Head of AMIO Dealer Development & Training Academy (DND – CQT) / Regional Network & Dealer Operations Manager
Profile summary
Automotive executive with 20+ years of experience in dealer network development Sales and aftersales strategy across multiple regions including Africa and the Middle East. Currently leads the AMIO Dealer Development & Training Academy at INFINITI/Nissan Motor Corporation, focusing on digital transformation and customer experience. Previously directed dealer enhancement initiatives for Genesis/Hyundai, resulting in significant improvements in customer satisfaction and operational standards. Skilled in KPI management and quality assurance, with a strong track record of driving sustainable growth and operational excellence.
Career highlights
Increased CSI/SSI Scores: Increased CSI/SSI scores by 25–30% through structured training, CRM deployment, and performance coaching.
Digitized AMIO Dealer Academy: Digitized the AMIO Dealer Academy by implementing a Learning Management System (LMS), achieving 90%+ training completion rates and reducing delivery costs by 35%.
Key skills
Professional experience
• Directed operations for Dealer Development and Training Academy across Africa, Middle East, India, and Oceania for Nissan and Infiniti brands. • Managed design and implementation of dealer enhancement initiatives targeting network development and performance management. • Oversaw KPI management, CSI/SSI tracking, and CRM implementation for dealer performance improvement programs. • Developed regional learning strategies, including Training Needs Analysis and certification programs. • Supervised dealer audits and operational assessments ensuring compliance with global standards. • Coordinated product launch readiness through training sessions, test drives, and customer experience enhancements. • Drove digital transformation of AMIO Dealer Academy by integrating LMS platforms and e-learning systems. • Collaborated with cross-functional teams to develop innovative training materials utilizing digital platforms for effective knowledge transfer.
- Directed operations for Dealer Development and Training Academy across Africa, Middle East, India, and Oceania for Nissan and Infiniti brands.
- Managed design and implementation of dealer enhancement initiatives targeting network development and performance management.
- Oversaw KPI management, CSI/SSI tracking, and CRM implementation for dealer performance improvement programs.
- Developed regional learning strategies, including Training Needs Analysis and certification programs.
- Supervised dealer audits and operational assessments ensuring compliance with global standards.
• Led Dealer Enhancement Programs across Africa and the Middle East to boost network development and CSI/SSI metrics. • Directed GDSI and Genesis identity projects, overseeing facility design and implementation for 3S, 2S, and 1S models. • Managed digital showroom identity, CRM deployment, and Certified Pre-Owned rollout in various distributor markets. • Developed sales channel strategies and supervised training for new model launches and business planning activities. • Collaborated with GHQ departments to align initiatives, KPIs, and operational standards across multiple functions. • Organized regional conventions and training programs to enhance brand development and customer satisfaction efforts. • Analyzed customer feedback and dealership performance metrics to identify improvement areas and implement action plans. • Established strong relationships with dealership partners to foster collaboration towards customer satisfaction goals.
- Led Dealer Enhancement Programs across Africa and the Middle East to boost network development and CSI/SSI metrics.
- Directed GDSI and Genesis identity projects, overseeing facility design and implementation for 3S, 2S, and 1S models.
- Managed digital showroom identity, CRM deployment, and Certified Pre-Owned rollout in various distributor markets.
- Developed sales channel strategies and supervised training for new model launches and business planning activities.
- Collaborated with GHQ departments to align initiatives, KPIs, and operational standards across multiple functions.
• Developed localized training programs for sales and aftersales across Al-Futtaim brands, aligning materials with corporate standards. • Performed Training Needs Analysis (TNA) along with workforce capability assessments linked to business objectives. • Established Emiratization programs, career paths, and competency frameworks incorporating certification levels. • Achieved ISO compliance in all training activities by working closely with internal audit teams for performance evaluation. • Delivered impactful leadership coaching that boosted team productivity and improved CSI/SSI performance metrics. • Monitored training effectiveness through ROI tracking, engagement analysis, and completion rates for better talent retention. • Supported operational excellence initiatives that adhered to OEM standards while driving customer satisfaction improvements.
- Developed localized training programs for sales and aftersales across Al-Futtaim brands, aligning materials with corporate standards.
- Performed Training Needs Analysis (TNA) along with workforce capability assessments linked to business objectives.
- Established Emiratization programs, career paths, and competency frameworks incorporating certification levels.
- Achieved ISO compliance in all training activities by working closely with internal audit teams for performance evaluation.
- Delivered impactful leadership coaching that boosted team productivity and improved CSI/SSI performance metrics.
• Delivered comprehensive training on product knowledge, customer service standards, and OEM compliance. • Managed service reception and workshop operations to optimize workflows and increase profitability. • Oversaw CSI/SSI programs and collected post-service feedback to maintain service performance consistency. • Provided technical support and conducted audits to uphold quality repairs and operational standards.
- Delivered comprehensive training on product knowledge, customer service standards, and OEM compliance.
- Managed service reception and workshop operations to optimize workflows and increase profitability.
- Oversaw CSI/SSI programs and collected post-service feedback to maintain service performance consistency.
- Provided technical support and conducted audits to uphold quality repairs and operational standards.
• Executed Service Quality Assurance Plans to ensure CAPA and ISO 2008–2011 compliance. • Developed training programs that improved technician skills and elevated KPI performance. • Boosted aftersales efficiency through targeted technical and process training initiatives. • Implemented quality monitoring systems to enhance workshop productivity.
- Executed Service Quality Assurance Plans to ensure CAPA and ISO 2008–2011 compliance.
- Developed training programs that improved technician skills and elevated KPI performance.
- Boosted aftersales efficiency through targeted technical and process training initiatives.
- Implemented quality monitoring systems to enhance workshop productivity.
• Standardized diagnostic processes to optimize workshop operations and enhance customer care. • Established Customer Care Central Department, managing call center operations and post-service follow-up. • Conducted CSI/SSI analysis to elevate service quality and boost customer satisfaction. • Redesigned after-sales processes to improve efficiency and increase profitability.
- Standardized diagnostic processes to optimize workshop operations and enhance customer care.
- Established Customer Care Central Department, managing call center operations and post-service follow-up.
- Conducted CSI/SSI analysis to elevate service quality and boost customer satisfaction.
- Redesigned after-sales processes to improve efficiency and increase profitability.